In the new house, the "zero-formaldehyde core" has a strange smell, and the buyer can't bear to rent the house. I don't know how to store it after half a year. The purchase of Ms. Zheng’s rights has been supported by the industry and commerce department. On the morning of the previous day, under the witness of the author, the home improvement company that sold the furniture refunded Ms. Zheng’s payment in full.
In October last year, Ms. Zheng, who had just finished her new home in Hanyang, went to a store in Hankou to buy furniture and received a leaflet for “Hong Yang Home Improvement†at the gate. The leaflet declared that “the whole line uses core materials that do not release formaldehyde, providing you with all-room furniture and flooring with aldehydes and worry-freeâ€, Ms. Zheng is very interested. From November to January this year, she bought lockers, TV cabinets, wine cabinets, shoe cabinets, etc. in the "Hong Yang home improvement", and completed the installation, payment 19,305 yuan.
Since then, Ms. Zheng found that she had a strong smell in her home. She did not dare to stay in the house and rented it. The monthly rent was 2,800 yuan. On June 16 this year, she reported to Hong Yang's home improvement that the company's after-sales personnel came to the door and explained that the furniture was made with ecological boards, while the ecological board was made of crop straw and had the taste of plant fibers. The smell of Hexiang, this kind of taste can be weakened and eliminated by opening the door and window to keep the room ventilated. After Ms. Zheng’s treatment, she found that there was still a strong smell, and she suspected that the formaldehyde content in the furniture exceeded the standard.
Ms. Zheng contacted the Wuhan Product Quality Supervision and Inspection Institute to conduct environmental protection tests on indoor air. She found furniture storage rooms, living rooms, bedrooms, etc., and the contents of formaldehyde, toluene and xylene in the air were all different. On August 2, Ms. Zheng reflected these situations to the Huaqiao Street Industrial and Commercial Office in Jiang'an District. Hongyang's home improvement and Ms. Zheng negotiated for 3 hours, first agreed to remove the furniture, and did an air test on the empty house. Comparing the two test data, it was judged whether the formaldehyde content in the home exceeded the standard, and then repented. Single furniture for testing.
On August 10th, the inspection report of Ms. Zheng’s computer desk at home showed that the amount of formaldehyde released was acceptable. Ms. Zheng is very surprised. "I saw the furniture that Hongyang's home decoration promoted 'zero formaldehyde'. Why did the furniture actually contain formaldehyde?" In this regard, Hongyang's home decoration explained that the plates used in these furniture do not release formaldehyde. However, the furniture will contain formaldehyde after being treated. Ms. Zheng is not satisfied with this explanation and insists on returning.
Huaqiao Industrial and Commercial Office has organized mediation many times, and the author of this newspaper is involved. On August 23, Hong Yang’s home improvement and Ms. Zheng reached an agreement. Ms. Zheng only left the shoe cabinet and returned the rest of the furniture. The other party returned the corresponding payment and repaired the damaged wall of Ms. Zheng’s house. The morning before yesterday, under the witness of the author, Hong Yang’s home decoration returned Ms. Zheng’s 17955 yuan (1,350 yuan for the shoe cabinet) and took away the furniture. Hong Yang’s home improvement said that she will repair the wall in Ms. Zheng’s home today.
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