New furniture sent "Lack of arms and legs"
The logistics promised compensation but temporarily changed. After mediation, it was exempted from 2,200 yuan to purchase the newly purchased furniture from Foshan City, Guangzhou, to Guiyang. Among the furniture worth 16,000 yuan, 6600 yuan of items were damaged or broken during the transportation of the logistics company. phenomenon. Originally, the two sides talked about it. The logistics company shipped the furniture back to the merchant for free. I didn’t expect the logistics company to temporarily change. Finally, after mediation by industry and commerce, logistics companies use the free shipping charges as compensation.
â–¡ Consumers: When new furniture is delivered, it’s “lack of arms and legsâ€
It is understood that Mr. Chen, who lives in Yunyan District of Guiyang City, purchased furniture such as beds, sofas and dressing tables at Ma Mingzhu and Xiyingmen in Shunde District, Foshan City on October 9 for a total cost of 16,000 yuan. After Mr. Chen fixed the goods, the merchants who did not have the spot at the time indicated that the furniture that was made well would be sent to the freight department after 5 days, and the freight department would directly transport the furniture to Guiyang. At the same time, Mr. Chen signed a contract with Zhengao Cargo Department of Lecong Town, Shunde District, Foshan City, and negotiated a freight rate of 2,700 yuan. He first paid a deposit of 500 yuan, and the balance of 2,200 yuan was paid off.
On October 21, the furniture was sent to the freight department of Mr. Chen's home. It was not the Zhengzhou freight department signed in Guangdong Province, but became the Fangfangda logistics of Guiyang New Century Logistics Center. After the freight driver informed that it was consigned by Zhengan Cargo Department for a certain distance, Fangfangda Logistics transferred the remaining route. This is the cooperation between the logistics companies, and the balance is handed over to Fangfangda Logistics.
The 17 cargoes shipped by the truck driver, Mr. Chen found that the outer packaging of several of them appeared to have a certain degree of damage. So in front of the driver of the freight department, Mr. Chen opened the 17 items and checked them one by one. They found that the leather sofa and dressing table, the furniture of 6,600 yuan was damaged. There were three obvious scratches on the leather sofa, and one of the feet was also "broken." The frame of the dresser was pressed and deformed.
In order to retain the evidence, Mr. Chen and the cargo driver at the scene used the mobile phone to take care of the damaged part of the furniture. Subsequently, Mr. Chen negotiated with the driver that the damaged furniture will be transported back to the merchant for free repair by the freight department and will bear the maintenance cost. At the same time, the two sides self-fitting the same copy, the freight department shipped the furniture back to the merchant and then sent it to Mr. Chen's house, Mr. Chen paid the remaining amount of 2,200 yuan.
â–¡ Consumers: Logistics promised to be transported back to repair, but temporarily changed. Mr. Chen said that October 24 was the day when he married his lover. When these furniture were bought back at this time, they were urgently needed to be placed in a new house. I did not expect this to happen. .
In this regard, Mr. Chen told the driver of the freight department that due to special circumstances, even if the furniture was damaged, they had to put the furniture in the new house for a few days. Therefore, negotiate with the driver, and in a few days, return the damaged furniture to the shipping department and return it to the merchant for repair.
On October 26, the driver moved the damaged furniture as scheduled. And said that it takes about 10 days to repair the furniture and transport it back to Guiyang.
"After 20 days, I called to find out that the furniture is still in Guiyang, and I did not return to the merchant for repair." Mr. Chen said that the logistics department told him not to ship the furniture back to the merchant for repair, and said that it was not their responsibility.
After many unsuccessful communication, Mr. Chen went to the Nange Industrial and Commercial Bureau Ergezhai Branch to complain.
□ Industrial and commercial mediation, logistics exemption of 2200 yuan of freight balance “Furniture is not damaged by us.†In the Ergezhai Industrial and Commercial Bureau, Fang Fengda’s responsible person, Wang Fenghua, said that if Mr. Chen found the furniture was damaged after unpacking the furniture. When you call the merchant, the responsibility should be that the merchant is responsible for transporting the furniture back for free maintenance. However, these furniture have been used in his home for a week before the logistics department is shipped back to repair for free. He thinks it is unreasonable.
"The contract we signed with the driver was very clear." In the face of Mr. Chen’s question, Wang Fenghua informed that the arrival of the logistics department is a way for consumers to come to the door. Because Mr. Chen asked for the goods to be delivered to the door, it was only temporary. The driver from outside asked to send the furniture to Mr. Chen’s house. "The driver is not the staff of the logistics department, and he can't do it." Wang Fenghua believes that Mr. Chen handed the goods to the Guangzhou Zhengao Cargo Department. He just transferred the goods and could not prove that the furniture was transported. Damaged on the way.
Finally, after mediation, Fangfangda Logistics Department exempted the balance of 2200 yuan from the freight, as Mr. Chen’s furniture maintenance costs.
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