Bluetooth Barcode Scanner FAQ
Q: The scanner can't be paired, can't upload, and scanning any barcode just triggers a beep without any error message?
A: Please check if the decoder chip is in serial port mode. If the chip has been initialized or replaced, you need to reconfigure it to operate in serial port mode. This ensures proper communication with the system.
Q: The Bluetooth scanner isn't paired with the dongle, but there's a Bluetooth icon on the PC tray?
A: 1) Make sure the scanner is in pairing mode; otherwise, it won’t appear in the list of available devices. 2) Remove all previous pairings. If the scanner was previously paired with the dongle and then with another device, the old connection will be marked as "history" and might prevent it from being detected. Clearing the history should resolve this issue.
Q: Why isn't the Bluetooth scanner working with my phone?
A: 1) Ensure the scanner is in pairing mode. If not, it won’t be visible to your phone. 2) Remove existing pairings. On Android devices, there may be a pairing history that can interfere. To fix this, unpair the scanner and restart your phone. iOS devices don’t typically have this issue, so no history clearing is needed.
Q: Windows 7 Ultimate prompts for a pairing code, while XP and Windows 8 work fine (the “Don’t use code pairing†option is grayed out)?
A: Our device uses SSP (Simple Secure Pairing) mode. If your Bluetooth dongle is an older version (like Bluetooth 2.0), it may not support SSP, which causes a pairing code to appear. To avoid this, use a Bluetooth dongle that supports at least Bluetooth 2.1 or higher.
Additional Tips: - Always make sure the scanner is fully charged before attempting to pair. - If issues persist, try resetting the scanner to factory settings. - For best performance, keep your operating system and Bluetooth drivers updated. - If you're using a third-party Bluetooth adapter, ensure it's compatible with the scanner’s protocol.
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